WIBA hosts Professional Development Course – 9/27

WIBA hosts Professional Development Course – 9/27

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Date/Time
Date(s) - 09/27/2017
8:00 am-4:00 pm

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Location
National Center for Aviation Training (NCAT)

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Additional Information

Rate:

$450.00

Participant Type:

  • WIBA Member – $400
  • Non-Member – $450
  • Tickets are $450 each for everyone after August 18. 
  • Seating is limited.

Sponsors:

Presenting Media Sponsor: Wichita Eagle

Silver Sponsor: Freddy’s Frozen Custard & Steakburgers

Bronze Sponsor: Comfort Care Homes

Bronze Sponsor: Conco Construction

Facility Sponsor: Wichita Area Technical College

Break Sponsor: Carlos O’Kelly’s

 

Details:

Disney Institute is bringing its renowned professional development course, “Disney’s Approach to Quality Service,” to Wichita.

The one-day event will allow area professionals to begin to examine how they can differentiate their service to become a provider of choice and understand the processes necessary to develop a culture that consistently delivers that exceptional service. This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. The course is beneficial to any leader or employee interested in learning how to improve the customer experience and raise the service standards within their own organization.

What You Will Learn:

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Determine how you can differentiate your service to become a provider of choice.
  • Design quality service standards to create a consistent service experience.
  • Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.
“Disney’s Approach to Quality Service” qualifies for 8 CPE hours through the National Association of State Boards of Accountancy (NASBA).

Who Should Attend

Disney insights and illustrations are beneficial to any leader, particularly those new to their role, interested in achieving leadership excellence through a personal journey that explores values alignment, communication strategies, and sustainment tools.

Event schedule:

  • 7:00-7:45      Registration & Breakfast
  • 8:00-9:30     Service Drives Differentiation
  • 10:00-11:30  Design Exceptional Service
  • 11:30-12:30   Lunch (provided)
  • 12:30-2:00    Deliver Exceptional Service
  • 2:30-4:00      Recover from a Service Failure

What: “Disney’s Approach to Quality Service” hosted by Wichita Independent Business Association
When: Wednesday, September 27, 2017
Where: National Center for Aviation Training (NCAT), 4004 N. Webb Rd., Wichita, KS 67226
Contact: For more information regarding “Disney’s Approach to Quality Service” please contact:
Lisa-Marie, WIBA Director of Marketing
(316) 201-3264, lisa-marie@wiba.org

 

“Although Disney Institute is presenting this program, the sponsor of this program, Wichita Independent Business Association, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program.  This includes any food and beverage offered at or in connection with this program.  Wichita Independent Business Association is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Wichita Independent Business Association.”

 

Bookings

Ticket Type Price Spaces
Non member ticket $450.00


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